Beautifying the brand: Maybelline draws thousands of product ambassadors

In a brand-building campaign launched through a print ad in Cosmopolitan and supported by an SMS competition, Maybelline was able to attract more than 10,000 people to participate in the competition, plus 1,569 who opted to receive more information and develop closer ties as potential Maybelline ambassadors.

The challenge

L’Oréal, the French cosmetics company, wanted to increase awareness of their Maybelline luxury cosmetics brand among their target group. They also wanted to collect an opt-in base for future one-to-one mobile marketing campaigns. The challenge in building opt-in was to do it in a way that would attract as large a segment of the target group as possible.

Solution

More Mobile Relations had two challenges: build brand awareness and ensure a massive response from people who might later want to receive information (opt-in). The problem was solved with an SMS messaging campaign initially launched by a print ad in Cosmopolitan reaching 65,000 young women, announcing a competition. The ad invited readers to send the message, MAYBELLINE, in exchange for a chance to win free lash stylist mascara.

15.3% of readers rewarded Maybelline with brand awareness figures above similar brands that only used print advertising

The first 300 competition entries would instantly receive the cosmetic product, while others were automatically take part in a prize lottery. An SMS message was then sent to all participants asking if they would be interested in joining the Maybelline Mobile Club that would give them exclusive access to the latest Maybelline news and product offers through mobile coupons:

All those who joined the club by replying YES were added to the opt-in base. Real-time statistics on the numbers of participants and club registrations were provided to L’Oréal during the campaign.

Results

In a highly measureable effort, the mobile campaign produced some eye-popping results:

  • Exactly 10,011 participants took part in the competition. This means that 15.3% of readers rewarded Maybelline with brand awareness figures above similar brands that only used print advertising.
  • The pull rate for club registrations was 15.7% and L’Oréal obtained an opt-in base of 1,569 registered Maybelline Mobile Club members through the campaign. All these are new ambassadors in a mobile CRM channel through which L’Oréal can cultivate and maintain its key customers.

About Maybelline

Maybelline New York has been the number one cosmetic brand globally since 2000 and is available in over 90 countries worldwide. Maybelline’s products are carried in virtually every major U.S. mass-market retailer including drugstores, discount stores, supermarkets and cosmetics specialty stores. Today, Maybelline is focused on helping women feel more beautiful and recognizing their individuality and potential through education and empowerment.

For more information, please contact:

Denmark: Peter Lustrup, +452177 7065
Sweden: Mathias Roxell, +46706362002
Norway: Torve Indahl, +47 91352299
Finland: Janne Peltonen, +358 40 843 3621

Fact: Beautifying the brand: Maybelline draws thousands of product ambassadors

Customers:
Maybelline
Industry:
Health and beauty
Country:
Finland
Year:
2007
Concepts:
Mobile Campaigns
Accompanying media:
SMS

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