Mobile Reminders
Who hasn’t forgotten a dentist appointment or an appointment at the hairdresser? We have busy schedules and a lot of things we want to do during the day. Keeping track of everything is growing challenge.
"The mobile phone is still the only device that around 30% of the world's population always carry with them."
Businesses owners experiencing more so-called “no shows” are increasingly frustrated. No shows mean lost business and influences overall customer planning and scheduling. It also impacts on the customer experience. Some businesses have chosen to introduce no show fines. But instead of punishing customers, why not give them the extra product value of the reminder service?
When scheduling an appointment, the customer, client or patient is asked to be notified via SMS, email or interactive voice response prior to his or her appointment. Through the selected media the customer is then reminded about the appointment ahead of the scheduled time. The message includes details about when and where the appointment is taking place.
This solution also allows the user to make changes to the appointment, preempting no shows and allowing the company to notify other customers on a waiting list that an opening has become available. This approach maximizes productivity and improves customer service.
For more information about Mobile Reminders or any other mobile marketing solutions, please contact your local More Mobile Relations.
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