Nordic profiles about Mobile Relations - this week Gunnar Garfors, NRK

20081208 in News by Anders Børde

This week we talk to Gunnar Garfors, Director of Development in NRK’s Division of Development and New Media. Gunnar has been overseeing the development of various mobile services, including mobile TV and MMS videos on TV. NRK, the Norwegian Broadcasting Corporation, was the first to launch both of these services in Europe.

What kind of mobile phone do you have yourself, and what kind of services beyond telephony, SMS, MMS and e-mail do you use your mobile phone for?

I use different mobile phones for testing purposes, but my main phone is a Sony Ericsson W760i. Mobile TV and wapping are popular services at the moment. I also use the camera a lot, as I don’t bother carrying my digital camera around. I’ve tested the GPS a few times as well.

How do you assess the mobile phone as a marketing channel?

I believe there is a great and untapped potential in this area. As an example, NRK tested personalised mobile TV advertising together with Ericsson and Proximity/BBDO in 2007. We experienced a doubling in viewing time, and a click through rate of an incredible 13 %, which lasted throughout the entire nine month test period. I believe it is important to develop creative solutions, and not to cross the boundaries of what people feel might violate privacy.

How will people use their mobile phones in the future? What kind of services will be moved from traditional marketing channels to the mobile phone?

Most of the communication between users and advertisers will go through mobile phones – especially where it is possible to make purchases or receive information directly.

How can mobile marketing get its breakthrough in Norway, and what should More Mobile Relations do in order to take the lead in this development?

The key is smart, intuitive and user-friendly solutions. The users must also feel that they get something useful out of it, like concrete products and services or a more user-friendly and efficient process. You need to listen to users in different target groups, use test or focus groups and pay attention to what happens abroad.

What makes a mobile marketing campaign successful, and what kind of products and services can benefit from using the mobile phone as a marketing channel?

The marketers must know their audience, be very concise in their communication and avoid anything that might irritate the customer. All electronic products like music and videos, as well as experiences such as travel and test driving of cars have the potential to succeed if the approach is good.

What is your best experience with mobile marketing?

To avoid being accused of being an NRK patriot, I will refer to the jury that represented the category “mobile marketing” during this year’s Gulltaggen Awards. The jury referred to the guerrilla-like marketing tactics of Rubenmann as both innovative and appropriate in relation to the target group, and awarded him (alias actor Harald Eia) winner of this category. Instead of waiting for the target group to come to nrk.no, we used websites that are popular among young people – and it worked. During the 10 day duration of the stunt, NRK experienced a 25-fold increase in the number of unique visitors to its mobile portal.

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